Speaker Topics 

Younger Managers Supervising the Veteran Staff

Often younger managers of the GenX or Millennium generation have difficulty in understanding the work behavior of the Veteran staff.  They complain they can’t earn their respect, consequently, performance is degraded.  Additionally, the Veteran staff stands as the pillars of the work community that they had direct influence in building.  What are these newer managers going to show them?  In this program participants will identify hot spots within their teams that trigger conflict, resentment, or resignation.  Participants will learn to recognize the speech phrases that are tied to social conditioning, national events, and professional affiliations.   Attendees will leave with a working strategy to avoid the triggers & create engagement guidelines for themselves & their functional departments.

Working with the Emerging Workforce  

As members of Generation Y in the United States begin to enter the workforce, ‘How do you attract this new talent and honor the core values they have that clash with the older worker?’  Gen Y values personal time as a premium and will forfeit other ventures, including professional work to their personal efforts.  This can be an issue for time sensitive jobs such as, shift work in both the medical and factory industries.  This session identifies both the core values of all who attend, including worksheets that tie communication elements that are charateristic of each generation and how to use them for collaboration.

 Tipping Point Leadership tied to Vision

Once teams define their vision statement, it is often a statistic that they are unable to make significant progress on achievement.  Teams must:

·       Identify hot spots—the areas you are giving little time or effort to but could return the greatest impact such as, patient satisfaction, team efficiency

·       Identify cold spots—the areas you are told, see, or touch that you are giving lots of time & energy and receiving low impact from

  Can Trust be Re-built? 

 As we strive to accomplish business goals and tasks, we may find that our efforts are sabotaged by abrupt communication resulting in discussions that seem confrontational.  Events such as this can leave all parties angry and damage trust for future collaboration together.  Discover the elements that may be destroying trust & respect between you and your colleagues.   Identify the triggers in the conversation that propel you to anger or resentment?   Create the new boundaries for respect in work relationships and experience a new level of contribution from yourself and others.

   What is Your Legacy?

What would happen if you walked out into the streets of history without the compasses you have used in the past?  Can you create a meaningful future, possibly in progressive steps, by stepping over previous boundaries you stopped at before?  As management may change within businesses, signature gifts are often untapped in creating the legacy the company wanted to originally leave.  What will be your stamp on the work that anyone would recognize as the legacy left behind by your team?

Will Others Follow Your Vision?

In business, leading is about attuning and engaging with others to create something that no one could create alone.   In times of increasing turbulence, complexity and rapid change, things continuously change and shift in priority.  Leading requires each of us to use the buried gifts we all have to create & follow a collective vision.  What core values will you form your vision around?  In this session you will, identify the elements of a strategic vision & why businesses use them, what it is you are committed to and how will you demonstrate that in service to others, how to write your team core values in a vision statement supporting those of your entire organization, and how to build vital relationships with peers, customers, & others by drawing on your capacity to connect & perform as an entrepreneur -- even inside your own company.

The Four Horsemen: Criticism, Blame, Defensiveness, & Stonewalling

What happens when we have conflict in the workplace?  We suffer both physically & emotionally; and, holding these feelings only to vent once we arrive home to our loved ones.  Is this fair?  Identify the forces of stonewalling, cutting off communication, silent treatments, refusals to engage, withdrawal and whether these behaviors are influenced by birth generation.   In this course attendees learn different ways to manage conflict situations; and, still respect everyone with ‘winning’. 

Ending Procrastination

Together, we define why the behavior of procrastination exists, causing intense suffering over unfulfilled projects or professional goals.  We will distinguish between intent and commitment to end the start & stop cycle, identify how you may be letting ‘entitlement’ keep you in the same place, discover how to stop moving the ‘blame’ & stop the ‘whining’ process, and learn the language tools that propel you to action & avoid derailment.  At the end of this session, you will rewrite your goals with action & true commitment for completion.

Snakes, Nay-Sayers, Complainers, & Dominators!

At some time we all run into folks that are more than stubborn.  They are just plain difficult!  The more we know about ‘difficult’ behavior types the more we can be in control.   In this session as we review the four common difficult behavior types & the skills to transact together for success.  We will identify the behavior patterns of these types; identify what that person really wants to achieve with their behavior and identify your trigger response & how to respond without anger.